Refund policy

Return & Refund Policy

At Pawsome Lane Pet Supplies, we want you and your pets to be happy with every purchase. If something isn’t right, we’re here to help.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

30-Day Change of Mind Returns

We offer a 30-day return policy from the date you receive your order.

To be eligible:

Item must be unused and unopened
In original packaging
With proof of purchase

Please note:

Opened pet food, treats, supplements, and litter cannot be returned due to health and safety reasons.
Sale items and gift cards are not eligible for change-of-mind returns.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

To request a return, please email:
📩 info@pawsomelane.com.au

Returns sent without prior approval will not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item is:

Damaged
Faulty
Incorrect

Your order number
Description of the issue
Clear photos

We will arrange a replacement, refund, or store credit as appropriate.

If the issue is due to our error, we will cover return shipping costs.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to your original payment method within 5–10 business days.

Contact Us

For any return questions, please contact:
📩 info@pawsomelane.com.au
🌐 www.pawsomelane.com.au