Shipping policy

đŸ“Ļ Pawsome Lane — Shipping & Delivery Policy

We offer fast, reliable delivery across Australia, with free same-day delivery available in the Hills District. Perfect for pet essentials like cat litter and dog food — especially when you need them delivered quickly.

🚚 Local Same-Day Delivery — Hills District

Free same-day delivery to customers within 10km of our store in the Hills District area.

  • Delivery fee: FREE
  • Minimum order: $49
  • Cut-off time: Orders must be placed by 4:00 PM (AEDT) for same-day delivery
  • Delivery days: Monday to Sunday
  • Eligibility: Available on in-stock items only

Orders placed after 4:00 PM will be delivered the next day.

đŸ“Ļ Shipping Outside the Local Delivery Area

For all orders outside the local delivery zone, shipping is calculated at checkout based on your delivery address, parcel size, and weight. The shipping options shown at checkout depend on your address type and postcode.

🛛 Standard Courier Shipping

Available for metro and major city addresses within NSW and other states. Typically the most cost-effective and fastest option for standard deliveries.

  • Not available for PO Boxes, Parcel Lockers, or Parcel Collect addresses — Australia Post will be automatically shown instead
  • Not available for regional and remote postcodes — Australia Post will be automatically shown instead
  • Courier options are automatically presented or hidden at checkout based on your delivery address

🆓 Free Shipping

Free standard shipping is available on orders over $99 (AUD):

  • Applies to metro and non-regional areas only
  • Not available for regional, remote, PO Box, or Parcel Locker addresses
  • Free shipping is automatically applied at checkout where eligible

📮 Australia Post Standard

Available Australia-wide and the only option for:

  • PO Boxes, Parcel Lockers, and Parcel Collect addresses
  • Regional and remote areas where courier services are unavailable
  • Shipping costs are calculated at checkout based on parcel weight and destination

⚖ī¸ Heavy & Bulky Items

Some products such as cat litter, bulk canned food, and large pet food bags are heavier or bulkier to ship. Shipping costs for these items may be higher depending on your location. Calculated rates ensure safe and reliable delivery without delays.

⏱ī¸ Dispatch & Delivery Times

  • Orders placed by 4:00 PM (AEDT) are dispatched the same day
  • Orders placed after 4:00 PM are dispatched the next business day
  • Metro areas: 1–3 business days
  • Regional areas: 2–5 business days
  • Remote areas: 3–7 business days

ℹī¸ General Information

  • All orders are dispatched from our Hills District location in Sydney, NSW
  • Shipping options and costs are displayed at checkout
  • A tracking email is sent once your order is dispatched

đŸ“Ŧ Questions?

Contact info@pawsomelane.com.au or visit our Contact Us page.