Terms of service

Pawsome Lane Pet Supplies
Last updated: 27 Feb 2026

OVERVIEW

Welcome to Pawsome Lane Pet Supplies (“Pawsome Lane”, “we”, “us”, “our”).

These Terms of Service govern your use of our website www.pawsomelane.com.au and all related services, products and features (the “Services”). Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products to you.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our website.

1. ELIGIBILITY

By using this website, you confirm that you are at least 18 years of age or accessing the Services under the supervision of a parent or guardian.

You agree to provide accurate and complete information when placing an order.

2. PRODUCTS & INFORMATION

We specialise in premium pet food and pet supplies.

While we aim to ensure product descriptions, pricing and images are accurate, we do not guarantee that all information is error-free. Product packaging and ingredients may change without notice by manufacturers.

All pet nutrition information is provided for general guidance only. You are responsible for ensuring suitability for your pet.

3. ORDERS & ACCEPTANCE

When you place an order, you are making an offer to purchase.

We reserve the right to:

  • Accept or reject any order

  • Cancel orders due to pricing errors or stock issues

  • Limit quantities per customer

An order is not confirmed until payment has been successfully processed and you receive a confirmation email.

4. PRICING & GST

All prices are displayed in Australian Dollars (AUD).

Prices include GST where applicable unless stated otherwise.

We reserve the right to change pricing at any time without notice.

Shipping fees (if applicable) are displayed at checkout.

5. SHIPPING & DELIVERY

Delivery timeframes are estimates only.

We are not liable for delays caused by:

  • Courier providers

  • Weather events

  • Public holidays

  • Circumstances outside our control

Risk in the goods passes to you upon delivery.

For local Hills District same-day delivery, availability depends on stock and cutoff times.

6. RETURNS & REFUNDS

Returns are governed by our Refund Policy available here:
[Insert Refund Policy Link]

Nothing in these Terms excludes your rights under the Australian Consumer Law (ACL).

If a product has a major failure under Australian Consumer Law, you are entitled to a replacement or refund.

7. INTELLECTUAL PROPERTY

All website content including:

  • Logos

  • Text

  • Images

  • Branding

  • Product descriptions

are the property of Pawsome Lane or respective brand owners and may not be copied, reproduced or distributed without written consent.

Brand names such as ZIWI Peak and Taste of the Wild are trademarks of their respective owners.

8. THIRD-PARTY SERVICES

Our website may contain links to third-party websites. We are not responsible for their content or policies.

Our store is powered by Shopify. All purchases are made directly with Pawsome Lane, not Shopify.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Pawsome Lane is not liable for any indirect, incidental, or consequential damages arising from use of our Services or products.

Our liability is limited to:

  • Replacement of goods, or

  • Refund of the purchase price

where required under Australian Consumer Law.

10. DISCLAIMER

Products are provided “as is” and “as available”.

We do not guarantee:

  • Uninterrupted website access

  • Error-free operation

  • Suitability of products for every pet

Always consult a qualified veterinarian for dietary advice.

11. PROHIBITED USE

You must not:

  • Use this site for unlawful purposes

  • Interfere with site security

  • Attempt to hack or scrape content

  • Provide false information

We reserve the right to terminate access for misuse.

12. GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia.

Any disputes will be subject to the jurisdiction of the courts of New South Wales.

13. CHANGES TO TERMS

We may update these Terms at any time. Updated versions will be posted on this page.

Continued use of the website constitutes acceptance of any changes.

14. CONTACT INFORMATION

Pawsome Lane Pet Supplies
Email: info@pawsomelane.com.au
Website: www.pawsomelane.com.au

Business Address: Seven Hills Road, Baulkham Hills NSW 2153
ABN: 17902950398